CONTACT
GET IN TOUCH WITH THE FLUNE
Got a question, feedback, or just want to say what’s up? We’d love to hear from you! Whether you need help choosing the perfect fit, have a question about your order, or just want to chat about our latest drops, our team is here to assist you.
We believe in fast, friendly, and personal service, so when you reach out to us, you’re not just another customer—you’re part of the Flune community. We’ll always do our best to help you out as quickly as possible.
HOW TO CONTACT US
The best way to reach us is via email. Our dedicated support team will respond as soon as possible to help with your questions.
✉ Email: customerservice@theflune.com
🕑 Response time: Within 4 working hours
📍 Opening Hours (UTC+1):
🕘 Monday - Friday: 9 AM - 6 PM
🕙 Saturday: 10 AM - 2 PM
🕙 Sunday & Holidays: 10 AM - 2 PM
Even outside of business hours, we’re always working behind the scenes to make sure you have the best shopping experience possible!
WARRANTY & RETURN POLICY
We stand behind the quality of our products and want you to be happy with your order. That’s why we offer a limited warranty against manufacturing defects (conditions vary by product).
✔ Returns & Exchanges: Every return is evaluated individually. Items must be unused, undamaged, and in their original condition to qualify.
✔ Return Costs: Customers are responsible for return shipping costs unless otherwise agreed.
✔ Fair & Flexible: We handle returns with care and will always aim to find the best solution for you.
✔ Policy Updates: We may adjust our terms and conditions as we grow, ensuring the best experience for our customers.
YOUR SATISFACTION IS OUR PRIORITY
At The Flune, we’re not just about clothing—we’re about creating a movement and building a community where everyone feels confident and stylish. If you ever have a problem, question, or even just want to drop a suggestion, we want to hear from you.
Need help? Have feedback? Just want to chat? Send us a message—we’re always here for you!