TERMS AND CONDITIONS

Terms and Conditions (United Kingdom Legislation)

Last Updated: August 28, 2024

Welcome to theflune.com (hereinafter referred to as the "Website"). These Terms and Conditions ("Terms") govern your use of our Website, including but not limited to browsing, shopping, interacting with content, and engaging in transactions. By accessing and using our Website, you acknowledge and accept these Terms in full. If you do not agree with any part of these Terms, you must discontinue use immediately.

1. Definitions and Interpretation

1.1. The following terminology applies to these Terms and all related policies, including our Privacy Policy, Refund & Cancellation Policy, and Disclaimer:

  • "Customer", "User", "You", and "Your" refer to the individual accessing or using this Website.

  • "Company", "We", "Us", and "Our" refer to Flune and its legal entity.

  • "Party", "Parties", or "Us" refer to both the Customer and the Company collectively.

  • "Products" refer to any goods available for purchase on our Website.

1.2. Any use of the above terminology or other words in singular, plural, capitalization, or gendered form shall be considered interchangeable and refer to the same entities unless otherwise specified.

2. Acceptance of Terms

2.1. By continuing to use this Website, you agree to comply with and be bound by these Terms. You must be at least 18 years of age or have the permission of a legal guardian to use this Website.

2.2. We reserve the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to check for updates periodically. Your continued use of the Website after modifications constitutes your acceptance of the revised Terms.

3. Products, Pricing, and Orders

3.1. All product descriptions, prices, and availability on our Website are subject to change without notice. We make every effort to ensure accurate product information but do not guarantee the accuracy of descriptions or images.

3.2. We reserve the right to refuse or cancel orders at our sole discretion, including but not limited to instances where:

  • We suspect fraudulent activity.

  • The product is out of stock.

  • Pricing errors occur.

3.3. If an order is canceled after payment has been processed, we will issue a full refund within a reasonable timeframe.

4. Shipping and Delivery

4.1. We currently ship exclusively to the United Kingdom (UK). Estimated delivery times range between 7-10 business days. However, we do not guarantee specific delivery dates.

4.2. Customers are responsible for providing accurate shipping information. We are not liable for delays or losses resulting from incorrect addresses.

5. Cancellation and Refund Policy

5.1. Orders can be canceled within 24 hours of purchase. Once this period expires, orders cannot be canceled.

5.2. Refunds are only issued in cases where:

  • The customer does not receive their order at all.

  • The item arrives defective or damaged, and sufficient evidence is provided within 24 hours of receipt.

5.3. Refund requests must be submitted via our official return form, as detailed in our Refund & Cancellation Policy.

6. Returns and Exchanges

6.1. We only replace defective or damaged items. Customers must report damages within 24 hours of delivery to qualify for a replacement.

6.2. We do not accept returns, refunds, or exchanges for bulk orders, as they are processed after confirmation and receipt of a government-issued ID.

6.3. Customers are responsible for return shipping costs. Original shipping charges, customs fees, and import taxes are non-refundable.

7. Intellectual Property Rights

7.1. Unless otherwise stated, all intellectual property rights on this Website, including but not limited to text, images, logos, and trademarks, are owned by Flune or its licensors. All rights are reserved.

7.2. You must not:

  • Republish material from our Website.

  • Sell, rent, or sub-license content from our Website.

  • Reproduce, duplicate, or copy material for commercial purposes.

  • Modify, distribute, or exploit any part of this Website without express permission.

8. User Comments and Content

8.1. Users may post comments, reviews, or other content, provided it is lawful, respectful, and does not infringe on third-party rights.

8.2. We reserve the right to remove any user-generated content that is offensive, defamatory, or violates these Terms.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, Flune shall not be liable for any:

  • Indirect, incidental, or consequential damages arising from the use of our Website.

  • Loss of data, revenue, or profits.

  • Unauthorized access to or alteration of your data.

9.2. Our liability shall, in no case, exceed the amount paid by the customer for the disputed purchase.

10. Consumer Rights (UK Legislation)

10.1. Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. For major failures with the service, you are entitled:

  • To cancel your service contract with us; and

  • To a refund for the unused portion, or to compensation for its reduced value.

10.2. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

11. Governing Law

11.1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Company Information

12.1. In compliance with legal requirements, our company details are provided below:

  • Company name: Flune

  • Registered address: Nijverheidsstraat 79, 9890 Gavere, Oost-Vlaanderen, België

  • Email: customerservice@theflune.com

For any questions or concerns regarding these Terms, please contact us at customerservice@theflune.com.

By continuing to use our Website, you confirm that you have read, understood, and agreed to these Terms and Conditions.