FAQ

At The Flune, we aim to provide a seamless shopping experience. Below, you'll find answers to some of the most common questions regarding orders, shipping, returns, payments, and more.

ORDERS & SHIPPING

Where do you ship?
We only ship within Australia (AU).
International shipping is not available at this time.

How long does shipping take?
Once your order is processed, delivery typically takes 5-7 business days.

What are the shipping costs?
We offer free shipping on all orders, with no minimum required.

Can I cancel or modify my order?
Yes, you have 24 hours after placing your order to make changes or cancel it.
Contact our support team as soon as possible at customerservice@theflune.com.

Will I receive tracking information?
Yes, once your order is shipped,
you will receive an email with a tracking code
to monitor your delivery status on our site.

RETURNS & EXCHANGES

Can I return an item?
Yes, you may return your order within 14 days of delivery,
provided the item is unworn and in its original condition.

How do I return a product?
To initiate a return, please fill out the return form found in our Refund Policy.
Follow the instructions for returning your item.

Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer
unless the product is faulty or incorrect.

Do you accept exchanges?
We only replace items if they are defective or damaged.
If you received the wrong item or a faulty product,
please contact us with photographic evidence.

PRODUCT & AVAILABILITY

Will sold-out items be restocked?
Certain popular items may be restocked. Stay updated by subscribing to our newsletter.

Do yo have a size chart? 
No, we use a size quiz. It will help you choose the right size by asking you questions! You can find it just above the 'ADD TO CART' button. 

PAYMENTS & SECURITY

What payment methods do you accept?
We accept the following payment methods:

• Visa
• American Express
• Mastercard
• Maestro
• Apple Pay
• Google Pay

Is my payment secure?
Yes, we use encrypted payment gateways
to ensure your personal and payment information remains secure.

CONTACT

How can I reach customer support?
You can contact our support team by emailing customerservice@theflune.com.
We typically respond within 4 hours during business hours.

If you have any additional questions, feel free to reach out to us!