SHIPPING POLICY

At Theflune, we are committed to providing the best possible shopping experience for our customers. We understand that timely delivery is crucial, and we work diligently to process and ship your orders as quickly as possible. Each order undergoes careful inspection and preparation before shipment to ensure accuracy and quality.

1. SHIPPING COSTS

We offer free shipping on all orders within Australia, regardless of the number of items purchased. There are no hidden fees—what you see at checkout is what you pay.

2. ORDER PROCESSING & DELIVERY TIME

• Processing Time: Orders are processed within 24 hours of placement. This includes quality checks, packaging, and preparation for shipment.
• Delivery Time: Orders are delivered within 7-10 business days.
• Holiday Seasons & Peak Periods: Please note that during busy seasons, such as Christmas and national holidays, delivery times may be extended due to increased demand and potential carrier delays.

3. TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with a tracking code that allows you to monitor your order status in real-time. If your tracking code shows "delivered" but you have not received your package, we recommend checking with your nearest post office before contacting our customer support team.

4. SHIPPING LIABILITY

Please note that we are not responsible for delays caused by shipping carriers or customs clearance. While we work with trusted logistics partners, external factors beyond our control may occasionally impact delivery times. If you require additional shipping assistance, feel free to contact us before placing your order, and we will do our best to accommodate your request.

5. ISSUES WITH YOUR ORDER?

If you receive the wrong size, please contact us via our customer support email at customerservice@theflune.com. We require three images of the item (chest size, length, and sleeve size) as evidence before we process a replacement. If the issue is confirmed, we will send you the correct size of the same product free of charge.

For any other concerns about our Shipping Policy, feel free to contact us at customerservice@street-sage.com. Our team is always available to assist you!